Privacy Policy

Overview

Luminous BioSolutions Inc. (“Luminous,” “we,” “us”) is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA). This policy explains how we collect, use, and safeguard information when you visit our website.

Information We Collect

We collect personal information only when you voluntarily provide it through our contact form. This may include your name, email address, phone number, organization, role, and any message content you submit. We do not collect personal information passively through tracking cookies or third-party advertising tools.

How We Use Your Information

Information submitted through our contact form is used solely to respond to your inquiry, schedule briefings, or provide requested information about our technology and services. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Analytics

We use privacy-focused analytics (Plausible Analytics) to understand how visitors use our website. Plausible does not use cookies, does not collect personal information, and does not track individual visitors across websites. All data is aggregated and anonymous. No personal data is stored or processed by our analytics provider.

Form Processing

Contact form submissions are delivered to our team by email using Resend, a third-party transactional email service. Resend processes your submission solely to transmit it to us and does not use it for any other purpose. Resend’s privacy practices are governed by their own privacy policy, available at resend.com/legal/privacy-policy.

Data Retention

We retain contact form submissions for as long as necessary to respond to your inquiry and maintain our business relationship. You may request deletion of your personal information at any time by contacting us.

Your Rights

Under PIPEDA and PIPA, you have the right to access, correct, or request deletion of your personal information held by Luminous BioSolutions. To exercise these rights, contact us at the address below.

Contact

Questions about this privacy policy or your personal information can be directed to:

Luminous BioSolutions Inc.
Suite 400, 119 14th Street NW
Calgary, AB, Canada T2N 1Z6
info@luminousbiosolutions.com
+1 587-885-3778